FAQs
Frequently Asked Questions (FAQs)
1. What types of eyewear do you offer?
Answer: We offer a wide range of eyewear, including prescription glasses, sunglasses, blue light-blocking lenses, and more. Browse our collection to find the perfect pair for every need.
2. How do I place an order?
Answer: Simply select your preferred eyewear, add any prescription details if needed, and proceed to checkout. You can complete the order with our secure payment options, and we’ll process it as soon as payment is confirmed.
3. Do you offer free lenses with your frames?
Answer: Yes! We provide free 1.56 index prescription lenses with our frames. Additional upgrades are available at an extra cost.
4. How long does it take to receive my order?
Answer: For domestic orders within the USA, delivery typically takes 7-15 business days. International orders usually arrive within 7-20 business days. Please note that processing time is 1-3 business days, and international shipments may face slight customs delays.
5. Can I track my order?
Answer: Absolutely. Once your order is shipped, we’ll email you a tracking number. Use this to monitor the progress of your package until it arrives at your doorstep.
6. Do you accept returns?
Answer: Yes, we offer a 30-day return policy on eligible items. Items must be returned in their original condition, with tags and packaging. Certain restrictions apply to sale and promotional items.
7. How do I initiate a return?
Answer: Contact our customer service team via email or our website’s chat box. If your return is approved, we’ll send a prepaid return shipping label with further instructions.
8. Do you offer a warranty on frames?
Answer: Yes, we offer a 12-month warranty covering manufacturing defects. This excludes damage from wear and tear, such as scratches or loss of screws due to neglect.
9. Are there any additional charges for international orders?
Answer: For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country’s customs authorities.
10. Can I change my order after placing it?
Answer: We aim to process orders quickly, so contact us as soon as possible if you need to make changes. Once processing begins, modifications may not be possible.
11. What payment methods do you accept?
Answer: We accept major credit and debit cards, PayPal, and Afterpay for installment payments, so you can shop comfortably.
12. How do I care for my glasses?
Answer: Use a microfiber cloth and lens cleaner to keep lenses smudge-free. Store them in the provided case to prevent accidental scratches and bending.
13. Can I buy frames without lenses?
Answer: Yes, you can buy frames without lenses. Simply choose your desired frame, and you can leave the prescription field blank.
14. Do you have any ongoing promotions?
Answer: Check our homepage for the latest promotions or subscribe to our newsletter to stay updated on exclusive deals and new arrivals.
15. Why are your prices so low, and is the quality still good?
Answer: Our prices are significantly lower than those in high-street stores because we’re a fully online shop, which allows us to operate with much lower costs. Without the expenses of prime-location rentals or the upkeep of costly eye testing machinery, we pass the savings directly to you. Rest assured, while our prices are affordable, our commitment to quality is top-notch, bringing you stylish, durable eyewear at unbeatable value.